Mark E Smith
Member
- Messages
- 190
- Location
- Arkansas
Ok stove finally bites the dust (15 years had a good run) it was a Kenmore, so I figured lets get another Kenmore. Go to Sears (brick & morter store) got another Kenmore..got delivered this morning and was totally banged up, refused delivery...duh...they say it will be two weeks until they can bring me a another one...what...go online and they have the next model up and can deliver next day...(brick & moter says nope, three week for that one) so I ordered it, should have done online to start with...that's on me. Here comes the Sears purgatory...been on the phone for three hours now, and still have no idea if I got a refund on the first order or not, been getting bouced around from one # to the next, it takes 72 hours nah..nah ...nah...etc...will send you an email...BS..BS..more BS..I have no idea if the original is even canceled yet, much less if I'll get a refund....At one point I actually said can you connect me to some one that speaks english...lol...I really couldn't understand a word they were saying...really, the accent was so strong...why is this so HARD..just issue a credit to my card...jeez..this isn't rocket science. This is my LAST buy from Sear..their customer service SUCKS. Shouldn't be this hard..they have NO PROBLEM charging your card, but they are a little reluctate to give it back...why is that...have a half a mind to drop a letter to the Attorney General, but he is probably an idiot too and it will take 72 hours to get back to me...lol...just can't win. OK rant over
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