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Thread: Follow up on second chances for vendors

  1. #1
    Join Date
    Mar 2007
    Location
    Escondido, CA
    Posts
    5,172

    Follow up on second chances for vendors

    So among the other things of getting ready for both the house build and hopefully for some winter rain, I decided to put up a shade structure - canopy with conduit and galvanized fittings.

    Found a SoCal vendor and ordered some fittings. That was fine. Made some changes to the design and ordered more fittings. Wanted to change the order or return some things if the order had already shipped, and then order even more fittings. Called them. No changes, no returns, had not yet shipped but was packed. So no dice to my wishes.

    OK. More fish in the sea. Found vendor in Yuma. Same prices or nearly so. No sales tax. Same shipping options. And no repressive policies - so far.

    Ain't the Internet grand? The first vendor will get a letter of discontent for all the good it will do. A pox on their house.

    I realize it was my issue to keep changing the order, but that is my right as a consumer. And I was willing to return some things on my own dime as it was my issue. But if they only want one-two time customers who get a bad taste in their mouth doing business with them, that is one weird business model.

    Rant over - at least until I write the letter of discontent and then Katy bar the door.
    ++++++

    Some say the land of milk and honey; others say the land of fruits and nuts. All together my sort of heaven.

    Power is not taken. It is given. Who have you given yours to? Hmmmm?

    Carol Reed

  2. #2
    Join Date
    Dec 2006
    Location
    Yorktown, Virginia
    Posts
    5,015
    Care to share where you are ordering your fittings? I use a lot of EMT in the garden and have often wished for more fittings than are available in the local big box stores, particularly the kind for doing corners.

  3. #3
    Join Date
    Jul 2011
    Location
    The Gorge Area, Oregon
    Posts
    4,699
    Yup, I'd do about the same... minus writing the letter probably

    It is pretty nice to have a lot of purchasing options though, back in the old days it would've been the one guy on the corner who was either good or not (honestly our guy on the corner is pretty good so I'll go there even if it costs me a buck or two on try one because I know he'll save me three or four on try two).
    Love thy neighbor, yet pull down not thy hedge.

  4. #4
    Join Date
    Mar 2007
    Location
    Escondido, CA
    Posts
    5,172
    Quote Originally Posted by Ted Calver View Post
    Care to share where you are ordering your fittings? I use a lot of EMT in the garden and have often wished for more fittings than are available in the local big box stores, particularly the kind for doing corners.
    Sure. I wound up with www.ysbw.com. Stay away from CanopiesAndTarps.com. Actually I had visited the Yuma store in person several years ago. Don't know why I did not remember than when I began this project.

    Share your project pictures.
    ++++++

    Some say the land of milk and honey; others say the land of fruits and nuts. All together my sort of heaven.

    Power is not taken. It is given. Who have you given yours to? Hmmmm?

    Carol Reed

  5. #5
    Join Date
    Dec 2006
    Location
    Yorktown, Virginia
    Posts
    5,015
    Thanks Carol. Prices seem reasonable too.

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