I don't know how you pro guys over there go about things, but when I get towards the end of an big installation job, I have found it a good policy to invite the client to prepare a 'snag list' of all the little blemishes, glitches etc so that I can work through it and sign the job off to their satisfaction and get paid. I find that being upfront like this generally disarms the client and they give me an easy time.
However, this morning I have had an email from the most miserable clients I can remember. We've done a really nice job of two bedrooms for them, and I reckoned that I would just have to pop back with a caulk gun for half an hour or so and pick up a cheque.
The 'snag list' runs to three pages, everything of almost complete irrelevence. Things like a cleat that is almost invisible inside a closet is slightly darker in colour than the rest! I know for a fact that they were all cut from the same board of oak!
I guess I'm just going to have to smile nicely and spend the whole day there.
Customers eh! Who needs 'em?
The worst thing is I've got an order to do another 2 bedrooms and their dining room. What would you do?