I have an APC UPS. I went away for a few weeks. Come home it tells me the battery is disconnected and will not be able to protect your computer in the event of AC power loss.
Self check says every fine. Unplug AC power and unit picks up and carries load.
Removed and reconnected battery.
Message still comes up often. Then it started adding on bottom another message "Your battery is connected and working fine."
A call to APC. After some phone troubleshooting the clear speaking, knowledgeable person says. I am sorry but this cannot be fixed over the phone.
Now the unit is almost 3 years old so I this point I am ready to be buying another UPS or at least a new battery.
--- He then adds we will have a new unit out to you quickly!
2 days later I am installing my NEW back up power supply and shipping the old one back.
How is that for customer service?
I guess next time I see an off brand for a few $$ less vs. the APC unit it will not take me any time at all to decide to go with APC.
I have used them for years both at home and in business and they all work fine.
Great to see an American Company with this level of customer service.
Thank You APC!