Ken Garlock
Member
- Messages
- 370
As noted in a previous post, I had ATT DSl installed this last Tuesday afternoon. All appeared to go well, and I am happy with the speed.
HOwever, there is one continuing problem. It seems that all the great thinkers at ATT can't find a way to give me an Email account. It started Thursday when I tried to setup and use the account that the installer and I had defined. No Go.
I opened a ticket and talked to a very nice young lady in Mexico who spoke perfect English. She was unable to fix my problem; she said that the software tool she needed to repair the problem was down and it was being fixed. She told me to open a new ticket on Friday and to reference her ticket to the next customer service rep.
Friday afternoon I opened a new ticket with a man in Dallas. He reviewed the old ticket and decided to log on to my machine and check things. OK, fine, he made some minor tweaks, logged off and told me that sometimes it took up to 24 hours for changes to propagate through the system. OK, he seamed knowledgeable, and that we ended the session.
Note also that 1) I had an original logon password for the network. The lady in Mexico changed that as part of the problem shooting. The new PW worked OK but didn't solve the problem. ( the Netopia modem needs to logon to the network.) 2) The gent in Dallas also setup a third PW which allowed me to logon to the network. I have had 3 passwords in less than a week. None of them have fixed my Email problem, nor has a "24 hour" wait.
I am beginning to think that someone at ATT can't find their posterior with both hands and a road map.
Fortunately LOML and I have Email accounts on another site that still work, but that does not excuse the ATT Email problem.
HOwever, there is one continuing problem. It seems that all the great thinkers at ATT can't find a way to give me an Email account. It started Thursday when I tried to setup and use the account that the installer and I had defined. No Go.
I opened a ticket and talked to a very nice young lady in Mexico who spoke perfect English. She was unable to fix my problem; she said that the software tool she needed to repair the problem was down and it was being fixed. She told me to open a new ticket on Friday and to reference her ticket to the next customer service rep.
Friday afternoon I opened a new ticket with a man in Dallas. He reviewed the old ticket and decided to log on to my machine and check things. OK, fine, he made some minor tweaks, logged off and told me that sometimes it took up to 24 hours for changes to propagate through the system. OK, he seamed knowledgeable, and that we ended the session.
Note also that 1) I had an original logon password for the network. The lady in Mexico changed that as part of the problem shooting. The new PW worked OK but didn't solve the problem. ( the Netopia modem needs to logon to the network.) 2) The gent in Dallas also setup a third PW which allowed me to logon to the network. I have had 3 passwords in less than a week. None of them have fixed my Email problem, nor has a "24 hour" wait.
I am beginning to think that someone at ATT can't find their posterior with both hands and a road map.
Fortunately LOML and I have Email accounts on another site that still work, but that does not excuse the ATT Email problem.