Results 1 to 9 of 9

Thread: Above and Beyond - Kudos

  1. #1
    Join Date
    Oct 2006
    Location
    ABQ NM
    Posts
    30,014

    Above and Beyond - Kudos

    I ordered a buffing extension and two 2 1/2" faceplates from Don Pencil back when I ordered my lathe. The package arrived soon, but instead of the two faceplates I ordered, there was only one. I sent Don an e-mail, and mentioned that since he was shipping the second faceplate to me, I'd like to also order one of his center finders, and to let me know how much to PayPal to him. He promptly responded, telling me to do nothing...it would be taken care of.

    A couple weeks or so later, I'd still not received the missing faceplate, so I sent him a polite nudge. No response. Another week or so later, I did the same thing, and got the same thing back. Nothing. Another week later, same thing again. By now, I'm getting a bit concerned. Not so much for the $20 faceplate, but I'm hoping Don's alright. He's always been good to deal with, and it was unlike him to drop off the face of the earth.

    Finally, about a week ago I sent another nudge, and sent it not only to his personal address, but his general sales e-mail address. This time, I did get a response from him, saying lots of goodies were shipping today, and a tracking number was included.

    Friday, this arrived at my door:

    Click image for larger version. 

Name:	Don Pencil Facepletes 800.jpg 
Views:	81 
Size:	56.3 KB 
ID:	16594

    That's two full retail 2 1/2" faceplates, two "blem" 2 1/2" faceplates, and another blem 3 1/2". Plus the center marker and a stick each of tripoli and white diamond compounds. All this because an earlier order was short one faceplate.

    I still don't know what caused the holdup, or indeed if Don is alright (and I do hope he is), but I consider this to be way above and beyond what was necessary to make me happy. He's definitely still on my "will do business again" list.
    When the going gets weird, the weird turn pro. - Hunter S. Thompson
    When the weird get going, they start their own forum. - Vaughn McMillan

    workingwoods.com

  2. #2
    Join Date
    Oct 2006
    Location
    Tokyo Japan
    Posts
    15,807
    Makes you wonder, I hope he is fine too, and while the delay would be worrying, he sure put a good fix on the problem!
    The pessimist complains about the wind; the optimist expects it to change; the realist adjusts the sails.
    William Arthur Ward

  3. #3
    Join Date
    Dec 2006
    Location
    Goodland, Kansas
    Posts
    4,834
    Congrats Vaughn. Looks like he more than made up for it. Don has always been good to deal with. Kinda makes you wonder though if something is wrong.
    Bernie W.

    Retirement: Thats when you return from work one day
    and say, Hi, Honey, Im home forever.

    To succeed in life, you need three things: a wishbone, a backbone and a funnybone.

  4. #4
    Join Date
    Aug 2007
    Location
    Fort Worth, Texas
    Posts
    241
    I know Don is a busy man and on the go a lot. But he always takes good care of you. I've never had a concern about ordering from him.
    I may be lost but I'm making good time!
    Three Seasons Woodturnings

  5. #5
    Join Date
    Oct 2007
    Location
    Harvey, Michigan
    Posts
    687
    Congrats Vaughn! I just added Don's website to my favorites so that next time I will be sure to check him out as far as a vendor. You may want to politely inquire about his health when you email back how happy you are with the shipment.
    Steve

  6. #6
    Join Date
    Dec 2007
    Location
    Los Angeles, CA
    Posts
    2,668
    Don is a cool guy.

    His supplies are available to the students of Cerritos College woodturning program at a discount. I have purchased a lot of stuff from him in the last four years.

    Last month, at our woodturning class end-of-semester brunch at the Long Beach yacht club, I had the opportunity to sit next to him at the table. He loves to talk about woodturning and woodworking in general.

  7. #7
    Join Date
    Apr 2007
    Location
    Red Deer, Alberta, Canada
    Posts
    618
    I've never dealt with Don Pencil but after reading this thread I have no doubt that I will in the future. It is nice to hear from someone with good things to say about a woodturning supplies dealer for a change. It always seems that the only time someone has something to say is if it is a negative comment. Thanks, Vaughn, for some good news!!

  8. #8
    Join Date
    Aug 2007
    Location
    Fort Worth, Texas
    Posts
    241
    Don's face plates are top-notch. And I highly recommend his Scorpion and/or Stinger as a primary hollowing system. I got mine through his "Seconds and Blems" and I couldn't find a thing wrong with it. They're great tools.
    I may be lost but I'm making good time!
    Three Seasons Woodturnings

  9. #9
    Join Date
    Oct 2006
    Location
    ABQ NM
    Posts
    30,014
    Quote Originally Posted by Neal Addy View Post
    Don's face plates are top-notch. And I highly recommend his Scorpion and/or Stinger as a primary hollowing system. I got mine through his "Seconds and Blems" and I couldn't find a thing wrong with it. They're great tools.
    Man, you're right about the "Seconds and Blems" My Stinger bars and several of my previous faceplates were blems, and I still haven't found the blemishes. One of the things I like about the aluminum faceplates is they don't rust. I've left wet blanks on a steel faceplate overnight, and the end results are not pretty.
    When the going gets weird, the weird turn pro. - Hunter S. Thompson
    When the weird get going, they start their own forum. - Vaughn McMillan

    workingwoods.com

Similar Threads

  1. Kudos to a Catalan Composer
    By glenn bradley in forum Off Topic Discussion
    Replies: 4
    Last Post: 12-16-2015, 04:47 AM
  2. Kudos and Gratitude
    By Jiggs Elphison in forum Flatwork Project Showcase
    Replies: 4
    Last Post: 11-18-2009, 01:37 PM
  3. Kudos for Vaughn
    By Alfredo Rodriguez Garcia in forum Off Topic Discussion
    Replies: 2
    Last Post: 03-27-2008, 07:03 PM
  4. Kudos to WoodMaster
    By Bruce Page in forum General Woodworking Q&A
    Replies: 3
    Last Post: 01-22-2008, 01:47 AM
  5. Borg Kudos
    By Hubert Carle in forum Off Topic Discussion
    Replies: 3
    Last Post: 01-02-2008, 04:57 PM

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •