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Thread: Compressor Problems

  1. #1
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    Compressor Problems

    {rant mode}

    I bought this compressor on January 1st 2005.......



    It has preformed well, but recently, when the compressor reaches the pressure limit, and shuts down, the release valve, that lets the pressure out of the cylinders, so the motor does not have to work so hard to start the next time around, well that little valve leaks. I've taken it apart and cleaned it and it still leaks. That is the only thing wrong with the compressor, but the whole "Pressure Shut Off Valve" unit is sold as one piece.

    We got hold of the company that sells this compressor, and they took our name and number and would get back to us. They did, and they have the part, but............the cannot sell it to "US" as we are just the poor slob that bought the compressor......... They will only sell to the company that we bought the compressor from, that company....... COSTCO........... My lovely wife phones COSTCO, and explains the problem, they say "Sorry, can't help you" .......

    I get on the phone, ask to talk to the manager, someone who speaks English..... I get a guy, explain the problem to him, he tells me he will get back to me........ They call back, a few hours later and say that they will not warranty the part........ "Warranty"........ what are you talking about, I said in "ENGLISH" and my wife said in "JAPANESE" that we want to "BUY" the part..........

    "OK, we will get back to you"........ was the reply.

    They got back to us, they have to get in touch with the supplier they bought the compressors from, and that company will have to buy the part, sell it to COSTCO, and then they will sell it to me.....and this will take some time.....

    What displeases me the most is the original company telling me they will not sell me a part for the compressor that they make

    If anyone ever wonders why the Japanese economy has been in the toilet for over ten years now, here is a classic example I am a consumer, I have money, I want to give it to your company, but you can't take it from me, no, I have to jump through hoops and waste my time so you can sell it to X company who sells it to "Y" company and then if I'm really lucky "Y" company sells it to me. I think a lot of people just say "forget it" and don't buy stuff.

    {/rant mode}

    The long and the short of this is that I'm going to find myself a better compressor, a 3-phase, Hitachi or something like that, I'm sure a used one will be well worth the money and out last this one I have now. I'll sell this one and get myself a better compressor. Lesson learned, buy a good one to start with, only cry once!

    sorry for the rant.....
    Last edited by Stuart Ablett; 05-24-2008 at 05:51 AM.
    The pessimist complains about the wind; the optimist expects it to change; the realist adjusts the sails.
    William Arthur Ward

  2. #2
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    Nov 2006
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    Stu,

    I bet if you contacted the manufacturer, explained that you would like one of their technicians to service the unit and replace the valve..... you would have a little truck with a guy in a clean uniform...part in hand...knocking on your door, before you could hang up the phone...

    Of course you would have to sell another couple of hundred pens to the local shrine to pay for it, but....

    Hmmmmm... Maybe if I tell my wife I can't finish the trim cause the valve on my Craftsman compressor is bad and Sears says they don't carry it anymore...I can get a new Ingersoll Rand, 80 gal, 2 stage vertical unit....


  3. #3
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    Honolulu, Hawaii
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    Compressor Problems.....

    Hey Stu,

    I won't promise they will sell and ship to you but it may be worth a try. They list "worldwide export services and I know they will have what you need.

    Contact the folks at: www.grainger.com

    e-mail: asia.pacific@grainger.com

    or you can call them: 510-638-0955, or fax: 510-638-2582.

    I deal with them and they usually have anything I have needed. We have a local warehouse here in Honolulu.

    See what happens and let me know.

    Aloha, Tony

    P.S. Nice coverage of the woodturner's meet in the dungeon.
    "You got to learn from the mistakes of others. You won't live long enough to make them all yourself". (Author unknown)

    "Time flies like..... an arrow,,,Fruit flies like..... a banana." Groucho Marx

    Ah,,,to live in Paradise!

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  4. #4
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    Allowing policy, procedure or "that's how we do it" to interfere with common sense is not unique to the land of the rising sun. I feel your pain. It is especially painful to those of us in business or those who have a reasonable understanding of business because we are frustrated by the ignorance of the behavior. Just because there isn't a transaction in the computer or a manager with sense to handle the situation doesn't mean you should tick your customers off. If you or I would have been the first person you talked to we would have called in a favor, pulled some strings or just explained to our superiors that taking care of the customer's issue quickly and politely would be the fastest (and cheapest) way to handle the call. I hope you are able to find a solution.
    Any sufficiently advanced technology is indistinguishable from magic.
    - Arthur C. Clarke

  5. #5
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    Tony’s right. There’s no secret magic in a relief valve and no rule saying that you have to buy it from Kenoh.
    Look at Grainger, McMaster-Carr, even IR for a replacement.
    "I am enclosing two tickets to the first night of my new play; bring a
    friend...if you have one."
    --George Bernard Shaw to Winston Churchill

    "Cannot possibly attend first night, will attend second..if there is
    one."
    --Winston Churchill, in response




  6. #6
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    Sheesh, guys....

    Stu don't really want no stinkin' relief valve for that little red toy! This problem is his key to the castle...err... new monster Hitachi compressor.


  7. #7
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    Quote Originally Posted by Greg Cook View Post
    Sheesh, guys....

    Stu don't really want no stinkin' relief valve for that little red toy! This is his key to the castle...err... new monster Hitachi compressor.

    Greg knows me too well!

    Thing is, three years and this part is going south, what is next?

    I'd rather fix it, sell it and then get a real compressor.

    What kind of Cubic Feet per Minute should I be looking at?

    Cheers!
    The pessimist complains about the wind; the optimist expects it to change; the realist adjusts the sails.
    William Arthur Ward

  8. #8
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    Quote Originally Posted by Greg Cook View Post
    Sheesh, guys....

    Stu don't really want no stinkin' relief valve for that little red toy! This problem is his key to the castle...err... new monster Hitachi compressor.

    If he would put REAL wheels on it instead of those Tonka tires, it would look a lot more grown up.
    "I am enclosing two tickets to the first night of my new play; bring a
    friend...if you have one."
    --George Bernard Shaw to Winston Churchill

    "Cannot possibly attend first night, will attend second..if there is
    one."
    --Winston Churchill, in response




  9. #9
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    Quote Originally Posted by Stuart Ablett View Post
    Greg knows me too well!

    Yep, and I would be thinking of how to capitalize on the problem in the same way.....

    I'd rather fix it, sell it and then get a real compressor.

    What kind of Cubic Feet per Minute should I be looking at?

    IMO, You should look at what your "air needs" are, now and in the near future....add 25% to it...and then look for a compressor that meets those needs. I would include any finishing work...air sanders, spray guns etc. in your calculation.
    Cheers!
    The "plan" is starting to come together..... Heh heh heh!

  10. #10
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    Quote Originally Posted by Greg Cook View Post
    The "plan" is starting to come together..... Heh heh heh!
    Snidley Whiplash could not have said it better.
    Last edited by Rennie Heuer; 01-28-2008 at 07:58 PM.
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