I was going to wait till this was done to report but the date keeps getting pushed. I thought I had noticed some quill slop on my DP but put off verifying it as I was in the middle of something. I finally gave it a good diagnostic and low and behold. . . quill slop. Not runout mind you, the shaft could be moved back and forth a really fat 1/32".
I emailed Delta with the symptoms and after a couple emails back and forth the tech decided it needed to be looked at by one of their folks. I called the Delta service center which is about 35 miles away. They did not want me to bring the headpiece in as "those things are designed to sit on a post and just beg to get damaged if you try to set 'em on a bench".
The service center gave me a number for Delta Inhouse(?). I'm clueless so I call. They will send someone out to work on it at my house under warranty . . . cool. Now it starts to go south . . . .
The "Inhouse" guys only work Monday through Friday so I take the day off work to be available on the scheduled day. I call the evening before and all is well. I call at 8am on "the day" and all is well. About mid-day (they were due at 9am), I call and they try to reschedule under some lame excuse. Now, I'm not being nasty. They gave me some story about their trucks all being gone before the guy who was supposed to come out had even gotten to work.
3, 2, 1 . . . First I drill them as to why I was told all was well at about the same time they supposedly already had no trucks. They are still asking to delay a couple days. I say no problem but, I will be billing them for the time I have been off work and at this point I will have to go ahead and take the whole day, yammer, yammer, yammer. They acquiesce and finally arrive about 4pm.
The guy looks at the DP for about 10 minutes and say he wants to take it to the shop(!?!). We have a brief discussion about the whole reason he's there is to avoid taking the thing in, yammer, yammer, yammer, headpiece goes into his truck and away he goes.
1 week later, no news. The story is that since he picked it up on Wednesday and they only order parts on Wednesday, they couldn't order the parts on the day he picked it up and just ordered the parts and it takes about 10 days for the parts to arrive . . . . are you starting to get the gist of how this outfit does business (Tool-r-Us is the "Delta Inhouse" folks around here BTW).
So they are supposed to deliver today. I'm so happy because I have Ceaser Chavez Day off and I won't have to miss work. I have made them aware of this every day this week leading up to "the big day".
I finally call about 3pm as I have seen no one and heard nothing all day. They want to come NEXT Friday even though the DP is fixed and everything is working great (so I am assured). I really hope I have good news to post NEXT Friday. . . grumble, grumble, grumble.