Jonathan, I have had my EX1000 for about seven years now. It has it plus and minus points, and I will try to give them all.
On the plus side, it does some very interesting things that are not really easy to do with a regular lathe. Spirals and flutes are two of them. Well, fluting on a regular lathe is easy enough if you build a jig for it, but spiraling is a bit more to do. It does a good job of repeating a cut if you have it set up properly. It is a machine that will make things round easily for those who are not turners and do not want to be turners.
On the minus side, it is sort of a contraption. That is, there are a multitude of adjustments that need to be made for various operations. Accuracy is not always good, even though it is repeatable. That is, you cannot work to very tight tolerances without a lot of effort, but you can get the same thing over and over again.
The machine is often sold with the implication that the owner will be making millions of spirals for various pieces. I've made a few, but the biggest use I have had for it is its indexing capabilities and its long bed. When I bought mine it was for a specific job which required some very close reproduction of shapes, plus an indexed octagonal taper. My Poolewood lathe did not have the length of the indexing capability. So I bought the Legacy in anticipation of doing that job and many others. There have been a number of jobs since then, but I am not using the thing to anywhere near its capacity or its potential. Every time I think about selling it, a job comes along that I could probably do another way, but that the Legacy makes easier.
As far as customer service goes, I am fairly, uhhh, direct when people give me the brush off, so I have not had any trouble with that. I do think they charge way too much for some of their stuff, but since they have no competition, they can get away with it. If someone were to come up with a similar machine that could compete at a similar price, they would probably drop their prices dramatically.
So, if you are looking for a good used machine without a lot of hours on it, perhaps we could talk. I have a long bed and indexing on my Robust lathe now, and I sure could use some shop space.
Bill