John Pollman
Member
- Messages
- 1,338
- Location
- Rochester Hills, MI
I completely understand the "holiday rush". But Christmas was three weeks ago! The problem is that they are apparently STILL delivering Christmas packages.
Not really. That 'rush' was over before the Xmas mailing season really got started.don't forget, the postal service was loaded out with the millions of mail in ballots, in the middle of their christmas shipping season.
That's the problem I have with FedEx. UPS is good USPS is awful.The Post Office has been real good for me. Shipping and receiving. During the holidays there is going to always be a bit of a delay, but that's to be expected. The shipper I usually have issues with is UPS, the folks in brown. You never know where your shipment is going to be left. No problems with FedEx or DHL.
i swear this order is snakebit! delay email on friday. checked friday night, twice on saturday, twice on sunday, and this morning. called ups, and got a hold of a supervisor, and found out that yes, my package was missorted, and went to virginia instead of minnesota, and then, instead of shipping to minnesota, it was missorted again, and went to pennsylvania, where, i was told, the package got lost in the system. so basically, the package to replace the package that got lost, has been lost. i called the company again (very good customer service, and after checking the quality of the lumber they sent, i would have no problem recommending them), speaking to the general manger, and we both had a good laugh. he is now having another talk with the ups executive (who will have no 'roid problems in the future, something about red hot rebar), to find out what happened, and why it got lost in pennsylvania, instead of being delivered to minnesota. he said that he will put together a third package to be sent out, and as he has family here, he would have no problem with delivering the package himself (is that customer service or what?). now i am awaiting the post ups conversation email. never had this happen before. the other orders made it, but not this one.the bane of my existence these last few weeks, has been ups. ordered up a bunch of wood from a supplier, not all at once mind you. all but one package arrived safe and sound. the last one, was the problem child. even tough they showed it was in minneapolis, with a time, it really was somewhere in illinois. got a hold of ups, didn't know where it was. called the supplier, he turned the crank on ups, and when asked how they could misplace an 8x8x6ft, 70 lb package, ups was, i dunno. supplier sends out a replacement package for the one that went missing. since he sent it, ups said it would be here on the 15th, even got a tracking update that said the same thing. well, friday came, and got 3 tracking emails from ups, without explanation mind you, that it would be here on tuesday the 19th (and i thought, eh?), then, a minute or two later, got the second that said that there was a delay, and no delivery estimate at that time, a minute later, i got a third one, saying it was showing up on the 19th! i called ups, and asked if a flashlight and a hunting dog would help (mind you, this is about the replacement package for the one that went missing), and they said that due to a mixup in sorting, my package went to virginia, instead of minnesota. so, i call the supplier to give them the heads up, and they are contacting ups again. today i got another email, that says that the rescheduled delivery date is the 19th, and, due to operating conditions, your package may be delayed. the latest tracking says delayed, check back tomorrow for an updated delivery date. before they changed it, the one update said it was headed for pennsylvania. is it just me, or is this order snakebit?
But now they're doing the returns.don't forget, the postal service was loaded out with the millions of mail in ballots, in the middle of their christmas shipping season.
i spoke too soon . i'm on the phone with ups now...well kids, keep your fingers crossed! they found the package in pennsylvania, and supposed to be delivered today!