Oh shoot. This one's gonna be a pain

[Rennie Heuer]

My DW 735 stopped feeding and I was hoping it might just be the chain drive. Not so lucky. I'll contact Byrd on Monday morning and see what the warranty covers. This is gonna put a wrench in my schedule.

What you're looking at is the worm gear at the end of the Byrd Shelix cutter head. I believe I tossed the old one out several months ago.

 

[larry merlau]

was it the oem size or the smaller size they offered two models for the dewalts

 

[Rennie Heuer]

was it the oem size or the smaller size they offered two models for the dewalts

The full sized version.

 

[Ted Calver]

Just sheared right off? Doesn't look like there was a flaw either?

 

[Ryan Mooney]

Wow that looks like a bad casting from here... Hopefully they make it right.

 

[Rennie Heuer]

Wow that looks like a bad casting from here... Hopefully they make it right.

I thought so to (based on my vast experience in metallurgy - I’ve watched over 100 episodes of Forged in Fire ) I thought the grain structure was rather large.

 

[Ted Calver]

Must've quenched too many times....in water

 

[Ryan Mooney]

100 episodes of Forged in Fire

Only one where a local acquaintance was on it haha.

But yeah the crystal form looks kind of coarse from where I'm sitting.. and really it should break like that unless something super bad happened (and even then I'd expect the gears to shear first).

I'm somewhat reminded of when I moved to this house I was putting in a fence and needed to move a number of fairly large rocks (and break up a few more). I went down to the local and picked up a heavy metal pinch bar, this was about 1" thick solid steel 5'6" long and weighs about 15 lbs. I'd had it for around a day and was levering a fairly heavy rock over and with a loud PING the bar snapped in half. I took it back and asked for a replacement with the explanation "I'm strong, I ain't that strong..".

The steel on this looks about the same as that bar did where it snapped.

 

[Rennie Heuer]

I sent an email with several pics off to Byrd this morning and I'm waiting for a reply. I hope the warranty covers this.

This is their warranty in total - "We guarantee our products for high quality material and workmanship."

 

[Rennie Heuer]

Well, some good news. Spoke to Byrd Tool Corp and they offered a full replacement without so much as a flinch. Only hiccup is that I will need to wait for a return tag, box it up and send it back to them. Once they receive it they will send out the replacement. I won't even have to cover postage. I was worried that it might not be covered because I have had it for 18 months. Whew, a weight off my shoulders!

 

[Ryan Mooney]

That's the kind of customer service response you like to hear about

 

[Jim DeLaney]

Great customer service, for sure!

BTW, is the 'backup' working?

 

[larry merlau]

one very good reason to give byrd a great reveiw!!!

 

[Rennie Heuer]

Great customer service, for sure!

BTW, is the 'backup' working?

It is a fire breathing monster! I had to get used to watching grain direction again. Suffered some tear out having forgotten that I didn't have the helical head. I was able to minimize the snipe I told you about by dropping the bed rollers to just a few thousandths above the bed, I feed at a slight angle and tug up on the end a bit.

 

[Darren Wright]

I've had good luck with the auxiliary bed I made for my delta. Unless there is some deflection already in the boards I rarely lift on the boards anymore.

 

[Rennie Heuer]

Good news! I spoke to the fine folks at Byrd and my replacement is shipping out today. I suspect it is a factory rework but that's fine with me. If things go well I just might have it before the holiday.