I have an older model Laguna TSS with the scoring blade, so I'm familiar with all of the options available for the TS. The new saw has some cosmetic upgrades and a few new features, but is fundamentally the same saw as mine. My general impression is that it's a great saw. Here are my thoughts regarding the saw as configured as a TS:
Likes: Very robustly built in all respects... I think it weighs in at close to 1000 lbs. The new version of the saw currently being sold has a new style rip fence... I have the old style fence on my saw... so I can't help you there. Throat plate is huge and there is an arbor lock, so blade changes are easy. Blade has a dust shroud, so dust collection is very good. True riving knife, so kickback is a very unlikely event. Plently of power from 3 HP Baldor motor. Fit and finish is pretty basic, but good enough.
Dislikes: The extension table is not especially flat. I can't remember exactly how much of a crown mine has (1/16" maybe?), but it is annoying. From what I've heard from other owners, this is par for the course. Fortunatley the cast iron main table is flat, though. The plastic blade guard is a little junky. I replaced mine with an overhead guard. The 4" flex hose that connects the blade dust shroud to the port on the cabinet is terrible. Looks like it was stolen from grandma's 30 year-old clothes drier (and mine was liberally soaked in the shipping grease.) This was, of course, easily replaced with a proper piece of flex hose.
Options: The scoring blade is nice to have when cutting sheet goods. Works as advertised. The 50" sliding table is also a really nice option. It's well built and slides smoothly. My only complaint with this is that the crosscut fence design has some weaknesses. Resetting it back to precisely square with the blade is a bit of a pain... although I see that they now sell an optional crosscut fence miter table with positive stops... so this might fix the problem. Mobility kit is well worth the $$, too. It's the only way to move that beast!
Well anyway, I'm satisfied with the purchase. It's not perfect, but it is darn nice. If you have any specific questions, let me know.
Regarding customer service... I have experience with both Laguna and Rojek (Techmark). I own a Rojek jointer/planer. I have no complaints with either company. The main difference I noticed in dealing with these 2 companies is that Techmark is a much smaller operation, so they have more of a personal approach to things. Todd, the sales & CS guy, is helpful and will take a little extra time to talk & get to know you. The Laguna CS folks (don't know anyone by name since I talk with someone new each time I call) are just as able to answer questions, though.
Dan