- Messages
- 11,607
- Location
- Constantine, MI
The power switch on my belt/disk sander would not turn off and could not be repaired. One call to Rikon and a new switch is on the way.... FREE! This is for a 5 year old machine, way out of warranty.
As if that were not good enough, I mentioned to him that I have been having a problem with guide bearing squeal on my band saw (detailed here a few months ago) and in spite of my cleaning and lubricating it kept recurring. It seems they no longer use the same bearing in this saw, but have switched to a higher cost sealed bearing. McMaster gets $8 each for them and the saw takes 10! However, Rikon sells them to their customers for the same price as the old style bearing, $4.95. So, they are on the way too! No shipping charge as he will put them in the same package as my free switch.
This is the second time I have needed to contact Rikon support and I have come away more than satisfied each time. Nice to deal with a company that takes care of its past customers (he thanked me several times for purchasing their equipment) and does not place all their energy into trying to find new customers.
As if that were not good enough, I mentioned to him that I have been having a problem with guide bearing squeal on my band saw (detailed here a few months ago) and in spite of my cleaning and lubricating it kept recurring. It seems they no longer use the same bearing in this saw, but have switched to a higher cost sealed bearing. McMaster gets $8 each for them and the saw takes 10! However, Rikon sells them to their customers for the same price as the old style bearing, $4.95. So, they are on the way too! No shipping charge as he will put them in the same package as my free switch.
This is the second time I have needed to contact Rikon support and I have come away more than satisfied each time. Nice to deal with a company that takes care of its past customers (he thanked me several times for purchasing their equipment) and does not place all their energy into trying to find new customers.