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So I got an order from Wood craft today. (8 of the woodriver parallel jaw clamps).
I had also ordered just a little small part, a little vacuum hose adapter.
Well, that little part got crushed by the clamps.
I figured since it was past customer service hours I would just send an email to their customer service telling them the order number the part, the circumstances, etc...
I really didn't expect a response until monday.
But about 15 minutes later they had already issued a replacement order and apologized for the inconvenience, which wasn't a huge deal to my mind...
I just figure we always hear about the bad things, so wanted to spread the good word, if you will, about this...
I had also ordered just a little small part, a little vacuum hose adapter.
Well, that little part got crushed by the clamps.
I figured since it was past customer service hours I would just send an email to their customer service telling them the order number the part, the circumstances, etc...
I really didn't expect a response until monday.
But about 15 minutes later they had already issued a replacement order and apologized for the inconvenience, which wasn't a huge deal to my mind...
I just figure we always hear about the bad things, so wanted to spread the good word, if you will, about this...