Ned Bulken
Member
- Messages
- 5,529
- Location
- Lakeport NY and/or the nearest hotel
With all of the driving and so forth ,I listen to audiobooks quite a bit. One of my old favorites which I enjoy is 'Time enough for Love' by R.A. Heinlein, which I purchased from Audible.com.
The way their service works is that you purchase the use of the book, and can download it as many times as you need from their website to your computer or other device. Well it rolled around to 'current' on my play list (I have 40 titles and counting, but listen to certain of them repeatedly), only when I tried to download the 1st section of the book (which had been split into two parts for download speed) it was missing. I emailed Audible's Customer Service page, got a reply, which didn't help, I emailed them again, got a phone number and just hung up from a Very helpful CSR. It seems that recently (I first bought the book back in '06) they had updated the version from two sections of part I to one, and removed the two sections from the website... she 'purchased' both of the the single section downloads for me anew and now I'm downloading it to my iTouch.
All in all an easy fix for a problem caused by their upgrading their service.
The way their service works is that you purchase the use of the book, and can download it as many times as you need from their website to your computer or other device. Well it rolled around to 'current' on my play list (I have 40 titles and counting, but listen to certain of them repeatedly), only when I tried to download the 1st section of the book (which had been split into two parts for download speed) it was missing. I emailed Audible's Customer Service page, got a reply, which didn't help, I emailed them again, got a phone number and just hung up from a Very helpful CSR. It seems that recently (I first bought the book back in '06) they had updated the version from two sections of part I to one, and removed the two sections from the website... she 'purchased' both of the the single section downloads for me anew and now I'm downloading it to my iTouch.
All in all an easy fix for a problem caused by their upgrading their service.