Must tell you a quick story Rob. While it was going on I kept thinking of this thread. I am in the market for a harness for my team of Norwegian Fjords. I have harness for a team of Haflinger ponies (to small for the Fjords) and I have harness for Belgians (to large). I have called my local (within a 150 mile radius) and they are not familiar with Fjords and want to enlarge a Haflinger harness or shrink a Belgian harness (obviously I could do that with harness I have). I have two ponies to break this summer and they will utilize one set of the existing harness. Anyway while searching, I asked at a draft forum I visit about a specific tack shop I found online. Long story short, she started out in Washington and eventually created harness specifically sized for minis, donkeys, mules, Fjords, etc. She went about it like a tailor and proportioned the parts accordingly. Anyway, I call her. Have a very nice conversation but she is in her car and will call me later to solidify the deal. I eventually find out the harness man she worked with and makes all of her harness for her now still lives in Washington but she moved to Texas. She kept the Washington phone number due to number recognition. Long story short, she lives in Texas, operates a business on a Washington phone number and her partner lives and works in Washington. I make a good deal, ask her if she needs me to send a check or if she wants a credit card number. She says, "you don't owe me anything until the harness arrives at your home and you are happy with it". Then send me a check. I wanted a specific bridle, she suggested another style that she developed, I consented, she said, "if you find you don't like that bridle, call me, I'll send you the farm bridles and you throw those bridles in the box and send them back when the farm bridles get to you". Who does that today???? Well, I have a little over $800.00 worth of nylon draft horse harness, bridles and lines coming and I haven't paid a dime for them. She said, "until you are happy, they belong to me, when you are happy, pay for it and they belong to you!" That is how a brick and mortar store survives, it changes with the technology and times and bottom line, offers service. Go Janie at Chimacum Tack!