I think Don has things drop shipped off his web site... I order his hollowing systems (and while I like parts of it, I think it has too many little parts) and when I received my package which came in a timely nature, it was the wrong item... what I got was his buffing system with a packing list with another's name and address... when I called, I got recording also, but left message... received a call back pretty soon afterwards.... He was very gracious, but also seemed amused I got the wrong order... I offered to send it along to the correct party, but he said to keep the buffing system and he would see that I got my hollowing system... I did and he did... probably get more use from the buffing system than from the hollowing one.
My package came out of California and I think he lives in the Pacific Northwest... not sure though.