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I had a interesting thought on my own behaviour the other day. I had bought a magazine + t-shirt combination from a new vendor (intentionally unnamed) mostly as a show of support as I kind of liked what they were doing.
I got the magazine, but never got the t-shirt (they were having some delivery issues so kind of back burnered it, then kind of forgot about it for a few months until it was pretty late to complain). Not a huge deal in and of itself.
However, a while later I saw they were selling a kit of some other stuff that looked like a pretty good deal, was considering plunking down the money but then remembered "hey I never got my dang t-shirt".
Now I'm quite sure if I had contacted them back when it happened they'd have made the t-shirt deal right.. So its at least partially my fault. I also didn't buy the other kit, just sort of from a knee jerk reaction.
So I'm curious how "generous" you all are with this sort of thing. I'm also interested in your reasoning (so don't feel bounded by the poll, like all polls its just a broad set of inaccurate choices).
More interesting for you folks doing selling.. how many of your customers never "got their t-shirt"? How would you ever know?
I got the magazine, but never got the t-shirt (they were having some delivery issues so kind of back burnered it, then kind of forgot about it for a few months until it was pretty late to complain). Not a huge deal in and of itself.
However, a while later I saw they were selling a kit of some other stuff that looked like a pretty good deal, was considering plunking down the money but then remembered "hey I never got my dang t-shirt".
Now I'm quite sure if I had contacted them back when it happened they'd have made the t-shirt deal right.. So its at least partially my fault. I also didn't buy the other kit, just sort of from a knee jerk reaction.
So I'm curious how "generous" you all are with this sort of thing. I'm also interested in your reasoning (so don't feel bounded by the poll, like all polls its just a broad set of inaccurate choices).
More interesting for you folks doing selling.. how many of your customers never "got their t-shirt"? How would you ever know?
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