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Figured I'd offer up an anti-rant about a recent Internet purchase...
I recently bought a few woodburning supplies from Woodcarver's Supply. It's a company I've not dealt with before. Last night I plugged in -- for the first time -- one of the burning pens I'd gotten from them, and it heated up for about ten seconds, then died. There are no replaceable parts on this pen, so I knew there were no loose connections I could fix. I called Woodcarver's Supply Customer Service, and after a quick description of the problem, the lady told me they'd ship one out this afternoon, and I could return the faulty one in the same box. No questions asked.
That's the kind of service that will turn me into a repeat customer, and cause me to tell the story on the Internet.
I recently bought a few woodburning supplies from Woodcarver's Supply. It's a company I've not dealt with before. Last night I plugged in -- for the first time -- one of the burning pens I'd gotten from them, and it heated up for about ten seconds, then died. There are no replaceable parts on this pen, so I knew there were no loose connections I could fix. I called Woodcarver's Supply Customer Service, and after a quick description of the problem, the lady told me they'd ship one out this afternoon, and I could return the faulty one in the same box. No questions asked.
That's the kind of service that will turn me into a repeat customer, and cause me to tell the story on the Internet.