Stuart Ablett
Member
- Messages
- 15,917
- Location
- Tokyo Japan
{rant mode}
I bought this compressor on January 1st 2005.......
It has preformed well, but recently, when the compressor reaches the pressure limit, and shuts down, the release valve, that lets the pressure out of the cylinders, so the motor does not have to work so hard to start the next time around, well that little valve leaks. I've taken it apart and cleaned it and it still leaks. That is the only thing wrong with the compressor, but the whole "Pressure Shut Off Valve" unit is sold as one piece.
We got hold of the company that sells this compressor, and they took our name and number and would get back to us. They did, and they have the part, but............the cannot sell it to "US" as we are just the poor slob that bought the compressor......... They will only sell to the company that we bought the compressor from, that company....... COSTCO........... My lovely wife phones COSTCO, and explains the problem, they say "Sorry, can't help you" .......
I get on the phone, ask to talk to the manager, someone who speaks English..... I get a guy, explain the problem to him, he tells me he will get back to me........ They call back, a few hours later and say that they will not warranty the part........ "Warranty"........ what are you talking about, I said in "ENGLISH" and my wife said in "JAPANESE" that we want to "BUY" the part..........
"OK, we will get back to you"........ was the reply.
They got back to us, they have to get in touch with the supplier they bought the compressors from, and that company will have to buy the part, sell it to COSTCO, and then they will sell it to me.....and this will take some time.....
What displeases me the most is the original company telling me they will not sell me a part for the compressor that they make
If anyone ever wonders why the Japanese economy has been in the toilet for over ten years now, here is a classic example I am a consumer, I have money, I want to give it to your company, but you can't take it from me, no, I have to jump through hoops and waste my time so you can sell it to X company who sells it to "Y" company and then if I'm really lucky "Y" company sells it to me. I think a lot of people just say "forget it" and don't buy stuff.
{/rant mode}
The long and the short of this is that I'm going to find myself a better compressor, a 3-phase, Hitachi or something like that, I'm sure a used one will be well worth the money and out last this one I have now. I'll sell this one and get myself a better compressor. Lesson learned, buy a good one to start with, only cry once!
sorry for the rant.....
I bought this compressor on January 1st 2005.......
It has preformed well, but recently, when the compressor reaches the pressure limit, and shuts down, the release valve, that lets the pressure out of the cylinders, so the motor does not have to work so hard to start the next time around, well that little valve leaks. I've taken it apart and cleaned it and it still leaks. That is the only thing wrong with the compressor, but the whole "Pressure Shut Off Valve" unit is sold as one piece.
We got hold of the company that sells this compressor, and they took our name and number and would get back to us. They did, and they have the part, but............the cannot sell it to "US" as we are just the poor slob that bought the compressor......... They will only sell to the company that we bought the compressor from, that company....... COSTCO........... My lovely wife phones COSTCO, and explains the problem, they say "Sorry, can't help you" .......
I get on the phone, ask to talk to the manager, someone who speaks English..... I get a guy, explain the problem to him, he tells me he will get back to me........ They call back, a few hours later and say that they will not warranty the part........ "Warranty"........ what are you talking about, I said in "ENGLISH" and my wife said in "JAPANESE" that we want to "BUY" the part..........
"OK, we will get back to you"........ was the reply.
They got back to us, they have to get in touch with the supplier they bought the compressors from, and that company will have to buy the part, sell it to COSTCO, and then they will sell it to me.....and this will take some time.....
What displeases me the most is the original company telling me they will not sell me a part for the compressor that they make
If anyone ever wonders why the Japanese economy has been in the toilet for over ten years now, here is a classic example I am a consumer, I have money, I want to give it to your company, but you can't take it from me, no, I have to jump through hoops and waste my time so you can sell it to X company who sells it to "Y" company and then if I'm really lucky "Y" company sells it to me. I think a lot of people just say "forget it" and don't buy stuff.
{/rant mode}
The long and the short of this is that I'm going to find myself a better compressor, a 3-phase, Hitachi or something like that, I'm sure a used one will be well worth the money and out last this one I have now. I'll sell this one and get myself a better compressor. Lesson learned, buy a good one to start with, only cry once!
sorry for the rant.....
Last edited: